Services

Managed IT Services

Focus on the core services of your business and let us focus on the IT aspect. Our goal is not just to be your IT company but think of us as an extension of your company. By using professional industry tools and working with expert industry partners we are able to provide a broad spectrum of services to our clients.

Managed Antivirus

Our managed anti-virus solution provides multiple layers of virus protection including ransomware. It is rated as one of the top anti-virus solutions against threats on the Windows platform with minimal impact on resources.

Proactive Maintenance

Part of our SLA agreements with our clients is proactive maintenance. Whether it be onsite or with remote monitoring and troubleshooting, we are able to detect issues ahead of time and notify you of the various solutions available. Based on these proactive maintenance windows we are able to make future recommendations for budgeting purposes.

Professional Consultation

Tell us what is important to your business and we will work with you to create a footprint that will keep all your core services running stable at all times. We also provide free assessments that will allow you to pinpoint trouble areas and provide solutions that will eliminate these issues.

Security Cameras

We have successfully installed many security systems by using the same trusted industry partner over the last 12 years. Some of the features of our systems includes: Monitoring Apps on Mobile, Remote viewing using cloud access, tracking zones, tracking vehicles, etc.

Data & Voice Cabling

Our team of experts can install CAT5e, CAT6, Fiber for a single office, whole building, offices, warehouse, and surveillance camera systems. We also provide customized audio and video solutions as needed.

Web Design & Hosting

Working with experts in the field we are able to provide web hosting and design services.

Virtualization

We utilize VMWare and Microsoft Hypervisor technology which allows us to better manage your servers. Virtualization reduces capital and operating costs and provides better business continuity and disaster recovery.

Managed Cloud

We have worked with many clients to provide a cloud based solution that utilizes AWS, Azure and even our own Private Cloud. Utilizing our private cloud gives us more control and security over your Infrastructure which in turn allows us to provide a better managed service.

Managed Remote Access

Connecting back the office is a breeze using our managed remote access tool that is reliable and secure allowing you to view your pc at the office as if you were sitting there. Remote access gives you the ability to work from home in inclement weather and access remote offices. Users are able to take advantage of the various features such as: file transfer, remote reboot, printing using an advanced level of connection security.

VOIP System

PlexxTech Solutions has partnered with a few close telephony partners that are able to offer end to end VOIP solutions. In addition, PlexxTech offers a simple, low cost solution for small to medium sized offices. Call recording, monitoring, ease of making changes, voice to email are just some of the features that comes along with our system

Internet

Working directly with industry experts, Internet Services are provided over DSL, Cable, Fiber and PTP Wireless with speeds varying from 5Mbps up to 1GBps. Plans are always unlimited and catered to your business needs.

Backup Solutions

We provide onsite and offsite Remote backup solutions using various tools from industry partners that allows us to meet the needs of our clients. Services range from Onsite, Offsite and Remote Backups.

Hosted Emails

Microsoft Office 365 is your complete office in the cloud giving you secure anywhere access to professional email, shared calendars, Instant Messaging, online conferencing and collaboration on documents.

Infrastructure Hosting

We have partnered with leading datacenters to offer infrastructure hosting to our clients. We are able to configure customized solutions or locate onsite equipment in a datacenter which offers peace of mind and security in addition to reducing costs and saving time.

Monitoring

PlexxTech Solutions uses advanced IT support services and tools including Remote Monitoring and Management platform which monitors the stability and security of your complete IT infrastructure 24/7/365 so that you can experience maximum network up-time, be more efficient and focus on your daily operations.

FAQ

Technology changes daily and the PlexxTech team has helped use the latest technology to ensure maximum network uptime. By using their proactive managed IT services, they have ensured that our network is secure and our employees have access to a team of technical support team in a prompt and effective manner.

How experienced is your IT support team?

We are committed to upgrading our infrastructure in order to provide our clients with the most advanced technology available. Knowledge is the number one factor to a successful business in the tech industry. Our greatest asset is our IT technical support team. Our highly skilled Canadian IT technical support team is constantly upgrading their skills in order to maintain our Managed IT Services portfolio with cutting edge of technology including Remote monitoring and management (RMM) and professional services automation (PSA). Our team has over 100+ years of combined experience in the industry. Our IT technical support team carries multiple certifications including Microsoft Certified, Computing Technology Industry Association (CompTIA) Certified, Cisco Certified systems engineers and Information Technology Infrastructure Library (ITIL) to mention a few. If your company is facing IT infrastructure down time, our team can help you get you back on line promptly as we have technicians on call 24/7/365 for managed IT services clients.

Why do I need Data Backup and Disaster Recovery?

We know that the most valuable asset to any business is their data. We offer multiple different IT solutions that meet various budgets which include data backup solutions and disaster recovery options to protect your business. We have implemented multiple enterprise level Disaster Recovery systems to protect businesses including offsite backups, Cloud Backups, real time disaster recovery and business continuity options. Complete Data Backup management is included in our Managed IT Services program. Our IT support team will setup an enterprise level data backup solution including local data backup and offsite data backup (cloud backup). Proper Backup procedures will protect your business, profitability, productivity and reputation.

Why does my network need Proactive Management and Maintenance?

Technology is the heart of your business. In today’s world, your IT infrastructure network is the back bone of your business. Proactive management and maintenance keeps your network running efficiently and securely. Our Managed IT Services provides proactive network management, proactive IT technical support and proactive IT maintenance therefore reducing IT infrastructure systems failure and downtime. Our team of IT technical support engineers proactively monitor and manage the health, performance and security of your IT network 24/7/365. This will ensure maximum uptime, security and stability. This all comes with a predictable flat monthly fee.

What if I need to add additional users on my network?

We offer flexible predictable pricing based on your current business needs. We are long-term partners with our clients therefore we compliment our client business environment and future business goals. If our clients under managed IT services agreements add/change/remove a user, we will adjust pricing accordingly. We stand behind our monthly managed IT services agreement and offer our services with No Long-term Contracts.

What types of incidents are covered under this agreement?

Under our Managed IT Services agreement, we include unlimited remote IT technical support during business hours or according to your SLA which is covered under the monthly agreement. There is NO limitations on the time spent regarding IT technical support issues. As per our Managed IT Services program, all services include proactive network management, preventative IT technical support, routine IT maintenance and 24/7/365 IT monitoring. We also perform weekly as well as unscheduled maintenance and fixes for network related problems that may arise. We maintain all our Managed IT Service clients proactively so that your network is reliable and secure and we do so at a fraction of the cost of hiring your own in-house IT department staff.

How does Managed IT Services compliment your business?

Managed IT Services compliment businesses by allowing them to operate more strategically than reactively in order to prevent problems and to keep things running smoothly. This IT technical support model also rewards both the client and the Managed IT Service (MSP) provider when things go smoothly. This is true win-win business relationship as our business model is built on network uptime, not downtime. This IT technical support business model also provides fixed IT costs with allows for proper budgeting and the client will never receive surprises from a billing standpoint.

What is Managed IT Services?

Many companies claim to be Managed IT Service providers (MSP) however only True Managed IT Service Providers are 100% responsible for the safety, security, and reliability of your entire IT infrastructure. Managed IT Service providers are not only your trusted IT consultants, they also provide proactive Managed IT Services using a host including Remote monitoring and management (RMM) and professional services automation (PSA) tools to ensure your organization is receiving immediate IT technical support and consistent network uptime on a fixed-fee basis that meet your company budget. As a true Managed IT Service provider, our corporate commitment is to proactively prevent problems and not reactively fixing problems. Once again, a true Managed Service Provider’s (MSP) business model is built on network uptime, not downtime.

How do we solve urgent IT technical support issues?

We solve all IT technical support issues on the basis of priority. Our Managed IT Services client receive advanced enterprise Remote Monitoring and Management (RMM) software. Our IT support team use these tools to proactively manage and maintain your network including enterprise centrally controlled antivirus and data backup as well as IT technical support issues and IT support ticket tracking mechanism. All urgent IT technical support issues are given highest priority and our IT technical support team will solve the technical IT technical support issue immediately.

How does your company perform remote IT technical support?

We have invested into state-of-the-art Remote Monitoring and Management (RMM) software to managed all clients under our Managed IT Services program. We managed offices worldwide for clients that run their business in multiple times zones and 24/7. Once your users submit a IT technical support ticket, the ticket will hit our technical support service board. The experienced team will “Ask for permission” to gain access to the computer and then resolve the technical issue remotely. We take every precaution to ensure that our clients privacy is maintained and there is no system access without user approval.

What is the best way to utilize your Business IT Solutions?

We have created several comprehensive packages that fulfill all of your Business IT Support technical needs. Depending on the size of your company, you can choose the package that has the amount of Technical Help Desk, On-Site Technical Support Management hours and Cloud Services you require. We offer Managed IT Services, IT Support Services, Remote Technical Help Desk, Disaster Recovery, Offsite Backup, Cloud Services and many more to suit all business demands and budgets.

What are your response times or Service Level Agreement (SLA)?

Our Managed IT Services clients receive priority IT Support. If you are not on contract with us then a standard support ticket will be acknowledged and started within standard hours. SLA’s can be modified on based on company needs.

Do you provide 24 hour IT technical support?

Yes, we certainly do support our clients around the clock. Our Managed IT Services clients have a professional Systems Engineer on-call in case they need us. Since we monitor the network 24/7/365, we identify issues in a network proactively. Depending on your Managed IT Service contract, an “Out Of Hours” surcharge does apply, so if it isn’t really that urgent it’s best to wait until the next business hour to call – or just contact us and we’ll pick the job up first thing next business day..

About Us

PlexxTech Solutions has compiled a team of experts in their field, invested in, and developed the latest in adaptable software and IT solutions. PlexxTech Solutions offers leading-edge services and support that was once considered too expensive for small and medium sized businesses. Through innovative processes and application these tools and services can be utilized by any size company.

 

By better managing a company’s technology footprint, a client can improve their control over budgets, expenses and growth plans.

 

Our clients can work more effectively, increase productivity and know that an assertive effort is being made to eliminate down time, while ensuring complete security from within, as well as externally. We have all worked with and for large corporations of a national and global size. The scope may be different but the practices are the same and PlexxTech Solutions proves that time and time again.

 

Whether you are looking for a completely outsourced IT service level agreement or simply seeking some consultative assistance during a change of location, expansion, new implementation or system-wide upgrade, PlexxTech Solutions can help you when and where required.

Our services range from IT outsourcing and network administration to hardware and software procurement, VoIP telecommunication solutions, Remote backup & recovery, CCTV security services, as well as complete network PC monitoring and security solutions.

 

Fixing technology issues is more expensive than preventing them. PlexxTech’s proactive solution is designed to save you money and remove technology headaches through proper systems management.

 

We will use a combination of monitoring and maintenance best practices to ensure that your network is running smoothly.  Any issues that could have been avoided will be prevented, and any issues that could not be prevented will be fixed faster than ever!

 

Contact us today for a no obligation network assessment and to discuss how we can help you.

Our Team

IT Services Manager

Mitranand Singh

Mitch has worked in the IT field for over 15 years. His story is the epitome of “started from the bottom”…

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As a kid, I always found myself interested in computers and how they work. My Mom noticed this and enrolled me into various computer courses during my summer breaks. I vividly remember starting off learning DOS, Word, basic networking, etc. I then went on to get my A+ and Net+ certifications followed by attending college for Computer Networking. My first job as a technician was at Plexxis Technologies right after college, where I worked for 9+ years before purchasing the company and renaming it PlexxTech Solutions, which was something I always envisioned. My favourite accomplishments in this business are seeing our team succeed, having satisfied clients and maximizing the use of our knowledge – whether it be of networking, electronics or servers.”

Director, IT Services

Jorge Vargas

Jorge has worked in the IT field for more than 20 years. “At the end of it all, regardless of the industry, …

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everyone needs the ability to be connected to the matrix. I take pride in being part of a great team that helps organizations take an educated step towards a safe and secure online experience”

If you don’t see him at a client’s office or in a server room, you’ll find him at a baseball diamond trying his best to keep the inning alive!

Financial Administrator

Laura Neacsu

Ryerson University Alumni. With a degree in HR and IT Management, Laura brings over 9 years of…

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hands-on work experience in the IT and construction fields, in a management role.

She’s passionate about the outdoors, mystery and history novels, board games and puzzles.

“I believe that everything happens for a reason. People change so that you can learn to let go, things go wrong so that you appreciate them when they’re right, you believe lies so you eventually learn to trust no one but yourself, and sometimes good things fall apart so better things can fall together.” M.M

Payroll Office Administrator

Jessie Harwood

Fanshawe College Alumni. Jessie is always the one to put a smile on your face. She loves challenging herself…

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 and is currently working towards her Payroll Compliance Practitioner Designation. Jessie’s hobbies include soccer, reading and exercising.

“The most important thing is to enjoy your life – to be happy – it’s all that matters” A.H.

Executive Administrative Assistant

Kelsey Elliott

Georgian College Alumni. Kelsey loves learning and is currently working towards her Bachelor of…

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Commerce – Marketing. Not only is she our social media specialist, she also enjoys traveling, yoga, camping, hiking, deep sea diving, exercising and a good book.

“Be fearless in the pursuit of what sets your heart on fire” J.L.

IT Services Administrator

Eric Ferraro

Eric has been working in the IT Industry for several years. “My interest in IT started at a young age…

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I fixed and sold computers as a part time job while in high school and built websites for people in my free time. To this day, I enjoy IT because it allows me to be creative without having to deal with criticism in the real world. There are many ways to troubleshoot a problem and it’s interesting that the solution varies person to person.”

If he isn’t playing sports, you can find Eric at a LAN Party or at home watching a horror movie.

IT Services Administrator

Elias Tabangi

Elias has been working in the IT Industry for several years. “Growing up, I always found myself repairing…

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computers and wanting to understand how they worked. One of my favourite aspects of working in the IT Industry is the problem solving – I enjoy finding the best solution”

IT Services Technician

Geoffrey Burridge

“As a kid, if one of my toys broke, I would take it apart to fix it. I loved seeing how the mechanisms worked…

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together to perform more complicated functions. I developed a passion for computers when I learned you could play with friends through a network, so I built my first gaming machine in grade 9. I took every computer course I could in high school as well as a co-op at a computer repair store that turned into a full-time job after graduation. I have now worked in IT for about 10 years and still have a constant drive to learn more. I think the thing I love the most about IT is every problem is a puzzle, and it is exciting to work through different possibilities until you figure it out. It is rewarding being able to solve a problem for a client that can make their day easier.”

IT Services Technician

Jennifer Lee

Seneca College Alumni. My Uncle studied the same program decades before myself and it’s interesting to…

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see how much IT has advanced.” 

Jennifer loves white teas and green teas. She’s also passionate about video games and music.

IT Services Technician

Bilal Abbas

Ryerson University Alumni. “I graduated with a bachelor’s degree in Electrical Engineering and a minor…

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  in Digital Systems Engineering and Computer Architecture. I have been working in the IT industry since 2014 and started at PlexxTech in 2018. What I do at PlexxTech consists of installing and configuring software, hardware, and networks. And just overall maintain and troubleshoot system performance”

In his free time, you’ll find Bilal playing basketball, painting team logos or cutting hair.

Our Partners

Connect With Us

 

Please fill out the form and we will be in touch as soon as possible.

Connect with us:

For support or any questions:

connect@plexxtech.com

careers@plexxtech.com

 

Corporate Office

325 Healey Road, Unit #4

Bolton, ON L7E 5C1

Canada

1-855-875-8324

416–874–0550